Part Warranty

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Manufacturer's Warranty

We at Point and Click Appliance Repair are committed to giving you the best prices for the highest quality parts and we guarantee replacement of any defective parts.

All of our parts come with a full manufacturer's warranty from the date on the original purchase invoice. The return shipping date must not be more than the expiration of the term which begins from the date on the original purchase invoice.

As of November 14th, 2005, several of the manufacturers have discontinued their normal 1 Year Manufacturer's Warranty. This will be replaced with a new 90 Day Manufacturer's Warranty. Those manufacturers which did not change their terms in November of 2005, did so on January 1st, 2006.

This will not affect the quality of their parts, only their service terms. Nor will it affect the terms of our Supplemental Lifetime Replacement Guarantee.

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Available Lifetime Replacement Guarantee

A Limited Lifetime Replacement Guarantee can be purchased for qualified non-commercial use products. This replacement guarantee covers defects in material and workmanship for the duration of the ownership of the part by the buyer.

The supplemental lifetime replacement guarantee is only available for purchase during the original purchase of the item. We can not sell you a replacement guarantee once the item has been processed.

The replacement guarantee is only available for domestically utilized appliances. High load and/or cycle applications such as coin-operated equipment, industrial cleaning and multi-family cooperatives are not eligible.

The lifetime replacement guarantee can not be purchased for consumable items such as water filters and light bulbs. Where the replacement guarantee covers defects and workmanship, it does not include cosmetic and appearance unless effected by said workmanship. As a result, items such as burned or scratched drip pans can not be returned under the lifetime replacement guarantee.

We may choose not to offer a lifetime replacement guarantee for other products that do not fit the categories listed above at our discretion. All shipping charges pertaining to replacement guarantees are the responsibility of the buyer.

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Lifetime Replacement Guarantee Terms

The specified Lifetime Replacement Guarantee (LRG) products covered by an invoice is guaranteed by the seller to be free from defects in material and workmanship during the period of the ownership of the products by the buyer identified in the invoice for as long as the product is being manufactured. This warranty is not assignable or transferable by the buyer.

THIS REPLACEMENT GUARANTEE IS EXCLUSIVE AND SELLER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

This replacement guarantee will not be effective if seller has determined that the buyer has misused the products in any manner or has failed to use the products in accordance with instructions furnished with the products or by seller. The seller's sole and exclusive liability with respect to products proven to the seller's satisfaction to be defective will be the replacement of such products without charge or a full refund of the purchase price, in the seller's sole discretion, upon the return of the products in accordance with the seller's instructions.

This replacement guarantee will remain in affect until the manufacturer ceases to manufacture the product or a factory specified direct replacement. The seller can not guarantee the length of time that the manufacturer shall support a specific product.

SELLER SHALL NOT IN ANY EVENT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY KIND RESULTING FROM ANY USE OR FAILURE OF THE PRODUCTS FOR ANY REASON.

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Warranty/Replacement Instructions

If you have a defective part that is covered by the Manufacturer's Warranty or the Limited Lifetime Replacement Guarantee then follow the steps below to receive your new part.

  1. Download and complete the replacement claim form below.

    • Replacement Claim Form

      Adobe the Adobe logo and Adobe Acrobat Reader
      are trademarks of Adobe Systems Incorporated.
  2. Contact our Customer Service online and obtain a replacement authorization number. Include this number on your downloaded claim form.
  3. Insert a copy of the original purchase receipt and the completed claim form in the return package as proof of a qualified replacement.
  4. Using the shipping label on the return form, ship the part in question to:
    • Point and Click Appliance Repair
      Attn: Warranty Department
      1305 SW 77th Terrace
      Oklahoma City, OK 73159
  5. Upon receipt of the package and your necessary paperwork we will contact you regarding payment of the return freight. Once payment has been arranged the replacement part will be returned to you. No replacement will be provided if the required paperwork is missing, the part is not provided or return freight payment can not be arranged.
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